JE

Joseph J. Eisenmann

Director, Customer Success at Quorum

Joseph J. Eisenmann's work experience includes various roles in customer success and project management. Joseph J. is currently the Manager of Customer Success - Strategic Accounts at Quorum, where they lead a team of five Customer Success Managers and manages a book of recurring revenue over $10 million. In this role, they focus on executing and improving the company's customer success strategy, providing coaching to team members, and establishing an energizing team culture.

Prior to this, Joseph held the position of Customer Success Manager II - Enterprise Accounts at Quorum, where they conducted executive business reviews, built relationships with executive stakeholders, developed success plans for customers, and managed a portfolio of approximately $2 million in revenue under management. Joseph J. also worked as a Customer Success Manager - Enterprise Accounts at Quorum.

Before joining Quorum, Joseph worked at the Military Officers Association of America (MOAA) in various roles, including Project Manager and Association Management Software Specialist. Joseph J. also served as a Manager of the Member Service Center and worked as a Member Service Representative and Legislative Associate.

Joseph's earliest documented work experience was as a Grooming Associate at PetSmart.

Joseph J. Eisenmann pursued their education chronologically, with their first experience being at Loudoun County High School from 2006 to 2010. Here, they obtained an Advanced High School Diploma. After that, they attended George Mason University from 2012 to 2014, where they obtained a Bachelor of Arts (B.A.) in Global Affairs.

Links

Timeline

  • Director, Customer Success

    April 1, 2024 - present

  • Manager, Customer Success - Enterprise Accounts

    February, 2022

  • Customer Success Manager II Enterprise Accounts

    August, 2021

  • Customer Success Manager Enterprise Accounts

    July, 2020