Julian Bailey

Julian Bailey has extensive experience in customer support and success roles. Julian currently works as the Global Manager of Support + Education at Qwilr, overseeing and leading the Support and Education teams. Previously, they served as the Head of Customer Success at BindiMaps, where they worked on creating an indoor navigation app.

Before that, Julian worked at Enboarder, where they held multiple roles including Global Manager of Support (Customer Success), Senior Success & Support Manager, and Customer Success Manager. Julian led the Global Support team and was responsible for strategy, operations, and team management across different regions.

Julian also has experience working at Apple as a Channel Partner Relations (Solutions Consultant), providing support and training to partner stores. Julian contributed to sales strategies and incentives, trained staff, and delivered business reviews.

Additionally, Julian worked at The Nuance Group as the International Arrivals Team Manager, overseeing multiple stores and developing sales training programs.

Overall, Julian has a strong background in customer support, success, and sales, with experience in team leadership and strategy development.

Julian Bailey's education history begins with their enrollment at Trinity Grammar School from 1997 to 2007. During this period, no degree or specific field of study is provided.

In 2007, Julian pursued a Certificate in Commercial Cookery at TAFE NSW, which they completed by the end of the year.

Following this, they also acquired a Certificate III and IV in Hospitality Administration/Management from TAFE NSW. The exact start year is not mentioned, but the completion year is 2008.

Julian's education journey continued in 2014 when they attended the Actors Centre Australia for a brief period, focusing on acting. No degree was obtained during this time.

Aside from their formal education, Julian has obtained several certifications. In 2023, they completed courses in "Creating Psychological Safety for Diverse Teams" and "Customer Experience Leadership" through LinkedIn.

In 2021, Julian also acquired certifications in "Coaching and Developing Employees" and "Leading a Customer Service Team" through LinkedIn.

In 2020, Julian obtained certifications in "Customer Success Management Fundamentals," "Developing Your Emotional Intelligence," and "Time Management Tips: Communication" from LinkedIn.