Elena Gonzalez

Elena Gonzalez is an experienced professional in instructional design and operations management, currently serving as Operations Manager at Radcom, Inc. since June 2014, after holding positions as Assistant Operations Manager and Senior Instructional Designer. Prior experience includes roles at TeleTech as Senior Instructional Designer and Project Manager for Instructional Design, where Elena managed teams to deliver high-quality training programs. Work history also includes a significant role as Director of Employee Development at The Sherwin-Williams Company, leading a team to provide learning solutions for a large manufacturing division. Earlier positions include Learning & Development Manager and various roles at KeyBank and McDonald Investments, focusing on employee development and operational efficiency. Elena holds a Master of Education and a Bachelor of Science in Business Education from Bowling Green State University.