Ana Cristina Magalhães

Ana Cristina Magalhães has extensive experience in customer experience and training, currently serving as the Customer Experience & Training Director at Radiometer since July 2001. In this role, Ana has led the digitization of customer training offerings, developed an innovative train-the-trainer program, and revitalized the company’s annual customer satisfaction survey. Prior positions at Radiometer include Director and Senior Manager roles focused on customer experience, transformative marketing, and global marketing communications, where significant achievements included a 20% increase in Net Promoter Score and the successful launch of customer-facing applications. Earlier career experiences include consultancy roles in communications and PR, with educational qualifications from prestigious institutions like Harvard Business School Online and Northwestern University.