Radisson Hospitality
Daniel Getz currently serves as the Director of Contact Center Operations at Radisson Hotel Group, a position held since August 2017. In this role, Daniel oversees the performance of the Business Process Outsourcer (BPO), ensuring the delivery of services aligns with the expectations of RHG hotels and guests. Responsibilities include improving key metrics such as revenue and productivity, as well as designing and implementing quality services. Previously, Daniel held multiple positions at Carlson Rezidor Hotel Group from June 2009 to August 2017, including Customer & Loyalty Support Manager, where leadership of a 20-person team focused on customer engagement and satisfaction was key. Earlier roles involved managing reservations and training staff, along with first-level IT support. Daniel also has experience in education as a substitute teacher at Engelholm Montessori School. Educational background includes studies at Stockholm University from 2004 to 2005.
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Radisson Hospitality
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Radisson Hospitality AB's debut - The Royal Copenhagen in Denmark, created together with the legendary Arne Jacobsen, was hailed as the world’s first designer hotel. This auspicious start marked the beginning of a collection of landmark properties and innovative designs that would define Radisson Hospitality AB with its dynamic portfolio of brands and hotels.