Arta Kastrati

Customer Interactions Lead at Raiffeisen Bank Kosova

Arta Kastrati has worked in various roles within the marketing and customer relationship management field, including positions as a Customer Interaction Manager, Digital Marketing Specialist, Market Research Assistant, Marketing Analyst, Market Research Officer, and Marketing Network Officer. Arta has experience in planning, implementing, and evaluating direct CRM campaigns, focusing on customer engagement and satisfaction. Arta also serves as a knowledge hub for direct marketing and provides support for CRM units within the network.

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Timeline

  • Customer Interactions Lead

    April 1, 2024 - present

  • Customer Interaction Manager

    June, 2021

  • Digital Marketing Specialist

    October, 2019

  • Market Research Assistant

    January, 2013

  • Market Research Officer

    August, 2011

  • Marketing Network Officer

    September, 2010

  • Marketing Analyst

    June, 2010

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