Mihai Ciuta

Mihai Ciuta has a diverse work experience spanning various industries. Mihai currently works at Raiffeisen Bank Romania as a CX & Research Lead, where they analyze and reports customer feedback, identifies gaps in customer experience, and collaborates with internal stakeholders. Previously, they worked at Ipsos as a Customer Experience Leader and at Nielsen as a Senior Research Manager, where they contributed to selling market research tools, collaborated with cross-functional teams, and developed proposals for clients. Mihai also has experience in market research and coordination, having worked at Coca-Cola Hellenic Bottling Company as a Market Research Coordinator and at MEMRB RTS Romania as a Market Research Executive. Mihai began their career at Automobile Dacia S.A. as a Marketing Project Coordinator and at SC Tricotaje Somesul SA as an Account Manager, where they managed promotion projects and negotiated contracts with international clients.

Mihai Ciuta holds a Master's degree in Business and Communication from Scoala Nationala de Studii Politice si Administrative (SNSPA), which they obtained from 2004 to 2006. Mihai also has a Bachelor's degree in International Trade from Babes-Bolyai University, completed between 1996 and 2000. In their earlier academic years, Mihai studied at Emil Racovita College in Cluj-Napoca, Romania, specializing in the Mathematics-Computer Programming Department. Additionally, they have obtained several certifications, including "Aligning Customer Experience with Company Culture," "Marketing: Customer Segmentation," "Customer Experience Leadership," "Customer Experience: Service Blueprinting," and "Customer Insights and Consumer Analytics for Organizations: Concepts" from LinkedIn. Mihai also holds a Lean Six Sigma Yellow Belt certification.