John Melville

John Melville is an experienced Project Manager specializing in rail resilience, currently working at Rail Delivery Group since March 2024. With a robust background in customer experience and operational management, John has held significant positions at Avanti West Coast and Virgin Trains, where initiatives included the development of service recovery strategies and improving operational control team performance. Throughout a diverse career spanning over a decade, John has demonstrated leadership in enhancing customer information systems, driving continuous improvement, and fostering team motivation during periods of change within various rail organizations. John holds a degree in Air Transport Management from Loughborough University and has furthered education at Glasgow Caledonian University.