Joachim Kern

Joachim Kern has work experience as a Customer Success Manager at RaiseNow since July 2022. Prior to that, they worked as a Project Manager at Youth With A Mission from November 2015 to July 2022. Before that, they worked as a Testing Engineer at FERCHAU from January 2013 to November 2015.

Joachim Kern obtained a Bachelor of Engineering degree in Automotive Engineering Technology/Technician from Karlsruhe University of Applied Sciences. Joachim attended the university from 2008 to 2012. In addition to their formal education, Joachim also acquired several certifications, including User Onboarding 101 from Appcues, Agent Workspace, Foundational Support, Guide/self-service, and Messaging from Zendesk, and Zendesk for Customer Service Agents from Udemy. Joachim also earned the Certified Blockchain Expert™ certification from the Blockchain Council. Joachim's latest certification is in Customer Service: Managing Customer Expectations, which they obtained from LinkedIn in October 2021.