Caroline Candeias

Caroline Candeias has been working in the customer service industry since 2019. In 2019, they were an Assistente Comercial at Porto Seguro, where they were responsible for providing exclusive and personalized customer service to Itaú's clients/account holders. Caroline was also responsible for prospecting, negotiating, and selling auto insurance (Porto Seguro and Azul Seguros) in a consultative but impactful way. In 2020, they worked as a Customer Experience at both Bankly - Banking as a Service and ClickBus. At Bankly, they provided customer service through telephone, email, chat, and social media platforms. At ClickBus, they were responsible for customer support through telephone, chat, WhatsApp, and email. Currently, Caroline is a Senior Customer Support Analyst at Ramper, where they provide customer service through chat, answers questions, and resolves platform-related issues. Caroline also maps and analyzes reported cases.

Caroline Candeias has an education history that includes a degree in Gestão Financeira from UNISAN from 2021 to 2023, and a field of study in Finanças. Caroline also attended ETEC professor Horácio da Silveira from 2015 to 2016 for a field of study in Administração de Empresas. In addition, they have obtained certifications in Customer Experience (CX) from Escola Conquer in June 2022, Customer Success from CS Academy in January 2022, and Atendimento ao cliente from Fundação Bradesco in February 2021.