Elkin Bohorquez

Elkin Bohorquez has extensive work experience in the BPO industry, with a focus on operations management and strategic planning. Elkin has held roles such as Director of Client Service Operations at Ramsay Innovations LLC, Strategic Advisor at Rollback Ally, and Director of Operations at Teleperformance, Lynxus, Savant BPO, Onelink BPO, and emergia - emotional experience company. In these positions, Elkin has been responsible for overseeing operational efficiency, KPI attainment, and human resource management. Elkin has also played a key role in client relations, performance evaluations, and business reviews. Elkin has successfully led the onboarding process for multiple clients and has a strong track record in driving business growth and implementing transformation services. With experience in various industries, including telecommunications, transportation, and logistics, Elkin has demonstrated their expertise in managing diverse teams and ensuring partnership stability and growth.

Elkin Bohorquez has obtained a Diploma in Business Intelligence with Power BI from Universidad EAFIT. Elkin has also earned a Lean Six Sigma - Black Belt qualification from the same university. Additionally, Elkin has pursued an Especializacion en gerencia de mercadeo estrategico from Universidad Nacional Abierta y a Distancia and an Especializacion en educacion mediada por tecnologias from Universidad del Norte. Elkin'sundergraduate degree is in Comunicación organizacional, obtained from Universidad del Norte. Elkin has recently obtained a certification in Business Intelligence with Power BI, which was a virtual program offered by Universidad EAFIT, completed in October 2022.