Iva Vigan

Iva Vigan has seven years of work experience. From 2021 to present, they have been working as a Customer Support Specialist at rankingCoach. Prior to that, they were a Customer Support Specialist at Atman Real Estate from 2019 to 2021. From 2018 to 2019, they were the Head of Customer Service at nebeus.com, where they were responsible for resolving account issues for existing and new members via email and live chat using Zendesk, processing refunds, verifying accounts and personal details, and communicating with clients about necessary documents. From 2016 to 2018, they worked as a Content Writer for Freelancer, where they were experienced in writing blogs, articles, product descriptions, and writing product and software reviews. From 2018 to 2019, they were a Technical Support Specialist at Telesero, providing live chat support, creating bug reports and knowledgebase articles. From 2017 to 2018, they were a Content and Communication Intern at Meetingsbooker.com, where they were responsible for ensuring quality content is maintained on the website, onboarding new venues to the platform, handling venue and customer queries via chat, email and phone, emailing customers with promotions that drive sales, managing social media activity on Facebook, LinkedIn and Twitter, developing customer surveys to better understand customer sentiment, reporting on campaign performance, and supporting other members of the operations team. From 2015 to 2016, they were a Technical Support at Voxpro, where they were a Tier 1 agent in charge of incoming calls and emails and resolving technical issues.

Iva Vigan obtained their Master's Degree in Croatian language and literature from the University of Zadar in 2011. In 2015, they obtained a Professional Diploma in Digital Marketing from the Digital Marketing Institute and a Level 1 Java Programming certification from IBAT College Dublin. In 2018, they obtained an Advanced Google Analytics certification from the Google Analytics Academy.