Mike Whorton

Mike Whorton has extensive work experience spanning over several years. Mike is currently working as a Sr. Onboarding Success Manager at Rapid7 since 2022. Prior to this, they worked at Trend Micro as a Sr. Customer Success Manager from 2014 to 2022. In this role, they focused on developing and maintaining strong customer relationships, ensuring their success and retention. Additionally, they served as a primary point of contact for assigned Premium customers and provided comprehensive resolution to their issues.

Before joining Trend Micro, Mike worked at Essintial Enterprise Solutions as a Sr. Business Manager from 2011 to 2014. In this position, they served as the primary point of contact for hardware service delivery and customer support, including project planning and coordination with off-shore technical helpdesk. Mike had overall responsibility for onsite and depot service of key accounts generating annual revenue exceeding $11 million.

Mike's earlier experience includes working at Blockbuster, where they held various roles. From 2008 to 2010, they served as a Business Analyst/Project Manager within the Operations Strategic and Digital Initiatives group, acting as a liaison between the field and various business partners. Mike managed multiple pilot project initiatives and made decisions that positively impacted store revenue. Prior to this, they were a Sr. Call Center Manager, overseeing technical call center operations for 5000 retail store locations. Mike also worked as a Call Center Analyst III, providing technical support for store computer systems. Moreover, Mike started their career at Blockbuster as a Store Manager, responsible for personnel administration and overall store management.

Overall, Mike Whorton has a strong background in customer success management, project management, and retail operations.

Mike Whorton attended Prairie View A&M University from 1984 to 1990, where they obtained a Bachelor of Science degree in Electrical Engineering Technology. Additionally, they engaged in post-baccalaureate work at Our Lady of the Lake University, focusing on education. The specific start and end years for their post-baccalaureate work are not provided.