Ricardo Alvarez

Ricardo Alvarez began their career in 2001 as a Cryptologic Technician in the US Navy, where they gained extensive experience in network management and troubleshooting. After leaving the Navy in 2005, they worked as a Support Engineer at teleNetwork, providing technical assistance to residential and business customers. In 2011, they joined Tel West Network Services as a NOC Technician, troubleshooting customer and network issues and ensuring timely resolution. Ricardo then worked as a Support Engineer at ESO Solutions, where they assisted EMS agencies and IT departments with software-related issues. In 2013, they joined LifeSize, a division of Logitech, as a Sales Engineer and Technical Instructor, managing trials, configuring infrastructure and video endpoints, and training customers virtually. Ricardo transitioned to a role as a Sales Engineer at CYREN in 2015, before becoming a Technical Account Manager at AlienVault in 2017. At AlienVault, they worked closely with Managed Security Service Providers and served as a subject matter expert for architectural planning and customization. Most recently, Ricardo joined Rapid7 in 2019 as a Technical Account Manager, where they advocate for customers and provides support for vulnerability management and InsightVM deployment.

Ricardo Alvarez attended the University of Maryland Global Campus from 2002 to 2005, although no specific degree or field of study information is provided for this period. Following that, from 2006 to 2010, they pursued an Associate's degree in General Studies at Austin Community College. In September 2013, they obtained the Cisco Certified Network Associate (CCNA) certification.