Michael Lima

Michael Lima has a diverse work experience spanning various industries. Michael is currently the Director of Operations and Patient Experience Director at AdheaRx. Prior to that, they worked as a Customer Success Advisor at Generation Impact Global, a Business Development Representative at Rather Labs, Inc, an Account Executive and Business Development Representative at Seller Universe, and as a Business Development professional at digiventures.

Before moving to these roles, Michael had a long tenure at The Church of Jesus Christ of Latter-day Saints, where they held multiple positions including Head of Customer Experience, Travel Manager, Regional Facilities Manager, and Facilities Manager. Michael'sresponsibilities included establishing a new Customer Experience Department, improving visa compliance and implementing technology for online travel booking, and leading facilities management groups during a headquarters merger. Michael also reduced maintenance costs and increased customer satisfaction during their tenure.

Michael also worked as a Sales Consultant at Grupo Hinode - Oficial and as a Commercial Director at BNG - Consultoria Empresarial, where they brought deals for the national government and facilitated real estate and renewable energy investments.

Earlier in their career, Michael worked as an English Second Language Teacher at Wizard by Pearson, teaching executives as well as children and teenagers.

Michael Lima completed their education with the following timeline:

- From 2020 to 2021, they pursued a Master of Business Administration (MBA) from Universidad de 'San Andrés'. The field of study for this degree is not specified.

- From 2004 to 2007, they obtained a Bachelor of Business Administration (B.B.A.) from Universidade Estadual de Mato Grosso do Sul, with a specialization in International Business/Trade/Commerce.

- In 2000, they began their educational journey at Universidade Federal de Mato Grosso do Sul, where they pursued a Bachelor of Computer Science. The field of study for this degree is specifically Computer Science.

In addition to their formal education, Michael has acquired several certifications:

- Michael earned a Sales Management certification from HubSpot Academy in November 2022.

- Michael completed the course "Scrum: The Basics" from LinkedIn in July 2022.

- In June 2022, they completed the course "Stepping Up Your Webcam Video Presence" from LinkedIn.

- As of April 2022, they obtained a certification in "Root Cause Analysis: Getting to the Root of Business Problems" from LinkedIn.

- In January 2022, they acquired certifications in "Blockchain: Beyond the Basics," "Business-to-Business Sales," and "Fundamentos de Fintech o finanza tecnológica" from LinkedIn.

- In January 2022, they also completed the course "Learning HubSpot" from LinkedIn.

- In December 2021, they earned certifications in "Blockchain Basics," "Business Development Foundations," and "Consulting Foundations: Client Management and Relationships" from LinkedIn.

- Michael also completed the course "Managing a Customer Contact Center" from LinkedIn in September 2021.

- Furthermore, they completed the course "Microsoft Planner Essential Training" from LinkedIn in August 2021.

- Michael acquired a certification in "Técnicas innovadoras de atención al cliente" from LinkedIn in August 2021.

- In July 2021, they completed the course "Fundamentos del servicio de atención al cliente" from LinkedIn.

- Michael completed the course "Managing Your Time" from LinkedIn in July 2021.

- In April 2021, they acquired the certification "Cómo liderar una cultura centrada en el cliente" from LinkedIn.

- In March 2021, they completed the course "Providing Legendary Customer Service" from LinkedIn.

- Michael acquired the certification "Digital Body Language" from LinkedIn in October 2020.

- In September 2020, they completed the course "PowerPoint: Silicon Valley Presentation Secrets" from LinkedIn.