Community Manager - Deen

We're on the lookout for new team members like you, as we're on an incredible growth journey. A vibrant culture of learning and empowerment awaits you, where YOU are the star of the show! Your ideas? They're like gold here, totally free to be expressed and valued. 

And guess what? We're all about equality and inclusion because we know that diversity is where the magic happens. We're not just any company – we're the ones who've created an app that's been downloaded by over 1 million users in a staggering 195 countries. That's right, our reach knows no bounds! We’ve created dashboards that are digitizing on-ground tracking and monitoring systems, making businesses more profitable. 

That’s not all, we’ve successfully birthed TWO ventures from ground zero to one.

You would be contributing to a world where Tech redefines our future because we have experts in Engineering, Data, Automation, Cybersecurity, and Cloud Engineering who would love to collaborate with you to build for billions. So, if you're dreaming big and ready to join a team that's changing the world one idea at a time, then we can't wait to welcome you with open arms. Let's make magic together. 

Our People

We believe in our people & are invested in giving them an employee experience at par with global best practices. They come first & are our true assets. Our goal is to create a fair, open culture where everyone can bring their best selves to work in a safe space. All our policies are built on the guiding principles of trust & are an essential part of our culture at Rayn.

What will you bring to Rayn as a Community Manager 

We are looking for a passionate and enthusiastic Community Manager to be the voice of Deen to our users and the voice of our users to the Deen team. As the Community Manager you will play a pivotal role in fostering growth, engagement and retention of our user base including identifying strategies based on user sentiment, responding to user queries and feedback, managing user reported issues and reviews  and driving our online presence. 

Responsibilities include but are not limited to:

• Suggest and enact strategies to help product team drive user growth (e.g., find ways to engage with super-users and gain insights that can help product teams, work with User Research to run surveys and focus groups)

• Ensure comprehensive oversight of all user communications and develop a strong pulse on user sentiment and identify insights and trends

• Proactively analyse and respond to user bug reports, reviews, feedback, questions, across all app platforms in a timely and professional manner

• Develop and maintain a strong online presence on social media platforms to promote community engagement and brand visibility and drive organic growth

• Demonstrate flexibility in working hours to promptly address any highly urgent P0 user issues if they come up

Your Skills

• Bachelor's degree (Marketing, Communications, or relevant field preferred)
• Excellent communication skills to effectively interact with users from a range of backgrounds
• A creative and critical thinker who can generate innovative and engaging ideas
• Strong interpersonal skills and the ability to work collaboratively within a cross-functional team
• Ability to work independently in a dynamic, fast-paced environment

Nice to have skills: 

• Proven experience in community management, customer service, or related roles
• Good grasp of MS Excel
• Knowledge of Quran and Hadith