Sue Ford

Sue Ford has extensive work experience in customer service management. Sue began their career in 1985 as an Office Manager at Pearl Assurance plc (now Phoenix Life Assurance Ltd.). Sue then joined Lloyds Bank as a Credit Card Services Adviser before moving to MGM Assurance in 1998. At MGM Assurance, Sue served as a Call Handler and later became a Customer Services Manager in the Call Centre. Sue continued to advance within the company, taking on roles such as Customer Services Manager for Life Claims & Premium Accounting, and later as Customer Services Manager for New Business & Agent Services. In 2012, Sue joined MGM Advantage as a Customer Services Manager, overseeing the Call Centre and Document Control Centre. Sue successfully led various projects, including a division transformation project and the implementation of a Real Time Information system. In 2014, Sue joined Rayner as the Customer Service Manager for Australia & New Zealand. Sue currently holds this position and their responsibilities include managing customer service operations in the region.

Sue Ford completed their education history with a focus on management studies. In 2003, they obtained a Diploma in Management Studies from Edexcel. Prior to that, they had completed a Certificate in Management Studies from Edexcel in 2002. In 2001, Sue earned an Introductory Diploma in Management from the Institute of Leadership & Management. Additionally, in 2000, they obtained a Financial Planning Certificate from The Chartered Insurance Institute.