Luciana Santos, MBA

Luciana Santos, MBA, has a diverse range of work experience. Luciana is currently working as an Operations Manager at Reach3 Insights since April 2023. Prior to that, they held the position of Operations Coordinator at the same company from November 2021 to April 2023.

Before joining Reach3 Insights, they worked at BioTalent Canada as a Project Coordinator for the National Occupational Standards from April 2021 to November 2021. Prior to that, they were involved in a project related to Wage Subsidies from July 2020 to April 2021.

Luciana also gained valuable experience at TSF - The Stone Fabricator Inc. where they held the position of Project and Performance Metrics Manager from November 2018 to March 2020. In this role, they were responsible for scheduling, planning events, tracking performance metrics, reviewing documentations, and assisting the director with quotes and inquiries.

In addition, Luciana briefly worked as a Temporary Volunteer Staff at YMCA Canada in September and October 2018.

Luciana's earlier experience includes working at Itaú Unibanco as a Business and Personal Account Manager from April 2016 to January 2018 and as a Business and Commercial Agent I from May 2014 to May 2016. During their time at Itaú Unibanco, they achieved great sales performance, provided excellent customer service, and won the highest yearly award of results delivery.

Luciana also worked as an Intern for Payroll Loans at Itaú Unibanco from May 2013 to March 2014.

Luciana's earliest work experience is as an Administrative Assistant at Tecsys do Brasil from February 2008 to March 2013.

Overall, Luciana Santos has gained extensive experience in operations management, project coordination, customer service, financial consulting, and administrative support throughout their career.

Luciana Santos, MBA has a diverse education history, demonstrating their commitment to continuous learning and professional development. Their highest degree is a Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas, which they obtained from 2015 to 2018. During this program, they studied Strategic Organizational Leadership, an area that likely enhanced their understanding of managing and leading businesses effectively.

Prior to their MBA, Luciana Santos earned a Bachelor's degree in Business Administration and Management, General from Faculdade Bilac, which they completed between 2011 and 2015. This foundation in business management provided their with knowledge of fundamental principles and practices applicable to various organizational contexts.

To further expand their expertise, Luciana pursued a Masters certificate in Project Management from Carleton University spanning 2022 to 2023. This program likely equipped their with specialized knowledge and skills related to managing complex projects, ensuring successful outcomes.

Additionally, Luciana has attained several additional certifications, indicating their commitment to staying updated with the latest industry trends and enhancing their professional skill set. Notable certifications include a Market Research Specialization from the University of California, Davis in August 2022; a certificate in How to Make Strategic Thinking a Habit from LinkedIn in November 2021; a Be a Project Motivator: Unlock the Secrets of Strengths-Based Project Management certificate from LinkedIn in October 2021; and a Speaking Confidently and Effectively certificate from LinkedIn in September 2021. These certifications suggest their interest in areas such as market research, strategic thinking, project management, and effective communication.

Furthermore, Luciana has obtained certifications in Emotional Intelligence from Escola Conquer in May 2020, Strategic Negotiation from Lynda.com in January 2020, Soft Skills Solutions from Simcoe Muskoka Workforce Development Board in October 2018, Excellence in Customer Service from The Pinecrest - Queensway Employment Services in August 2018, WHMIS with GHS from Pinecrest-Queensway Community Health Centre in August 2018, Worker Health and Safety Awareness in 4 Steps from the Ministry of Labour in August 2018, and Enhanced Language Training for Office Administration from World Skills Employment Centre in July 2018. These certifications indicate their commitment to developing interpersonal skills, ensuring workplace safety, and improving customer service.

Luciana's educational background, coupled with their additional certifications, suggests that they possess a solid foundation in business administration and management, with specialized expertise in strategic leadership, project management, market research, and effective communication.