Reality Based Group
Tim Williams has extensive work experience in various industries. Tim currently holds the role of Director of Customer Success at Reality Based Group since May 2019. Prior to that, they worked as a Realtor at eXp Realty from May 2018 to July 2019 and as an Operations Lead Associate at Amazon from January 2018 to May 2019. Tim also served as the Director of Customer Success at GoWest Media and Events from October 2015 to December 2017, at PRIVO (Privacy Vaults Online) from April 2014 to September 2015, and at Engage Digital Media from December 2006 to March 2014. Earlier in their career, they held the position of Director of Sales at The Game Initiative from April 2005 to November 2006. Tim's experience also includes roles as a Senior Product Manager at United Devices from 2000 to 2004 and at Midway Games from 1997 to 2000.
Tim Williams has studied Business, Management & Marketing at Montana Technological University. Tim then pursued a Real Estate Certificate at Austin Community College from an unspecified start year to 2017. In September 2017, Tim obtained a certification as a Real Estate Sales Agent from the Texas Real Estate Commission.
Reality Based Group
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?