Daniel Martinez

Daniel Martinez has 8 years of professional experience. In 2004, they began their career as an Accounting Assistant at Sanofi-Aventis. In 2005, they worked as an International Relations Assistant at IAE Montpellier. In 2006, they worked as an Accounting Assistant at Tagerim. In 2007, they worked as a Project Manager Assistant at Aquafadas, a Project Manager at Namae Concept, and a Project Manager at Biophyderm. In 2010, they worked as a Customer Care Agent - Coffee Specialist at Nestl\u00e9 Nespresso S.A. In 2011, they worked at Rebtel as a Customer Support Agent, Customer Support Deputy Team Leader, Service Specialist, and Head Of Operations. In their roles at Rebtel, they were responsible for leading and coaching the team to deliver a sustainable velocity and quality while improving ways of working, evaluating risk, and leading quality assurance efforts. Daniel also handled incoming email-based communication from users related to pre-sales and customer care, conducted outgoing phone communication with users, and participated in service testing and translation of content on company websites.

Daniel Martinez began their educational career in 2003, earning a Bachelor of Science (BSc) in Technologe Management from IAE FRANCE - Écoles Universitaires de Management. Daniel continued their studies at the same institution, graduating in 2008 with a Master of Science (MSc) in Innovation Management and Business Venturing. In 2009, they started a Master (MA) in Political Science at the University of Montpellier, which they completed in 2010. That same year, they earned a Master in Political Science from the Université libre de Bruxelles. Additionally, they have obtained certifications in Swedish fluency from Duolingo, achieving Intermediate in February 2016 and Advanced in March 2016.