IT Support Technician

About Re:Build Manufacturing

Re:Build Manufacturing is a family of industrial businesses combining cutting-edge enabling technologies, operational superiority and strategic M&A to build America's next generation industrial company. Re:Build leverages a deep expertise in operations management and technology to supercharge performance of its subsidiaries by implementing core technologies across industrial platforms in diversified growth markets. Our goal is to help revitalize the U.S. manufacturing base over the coming decades, creating substantial opportunities for our employees and the communities where we operate.

If you like a fast-paced environment where individuals can stretch and be challenged with a diverse set of projects, we offer a great deal of variety and empower our staff to take on as much responsibility as they can handle, offering a helping hand and experienced-based coaching and the support of a highly competent team. Our goal is to enable our employees to achieve their fullest potential, and through our association with Re:Build, provide avenues for personal and professional growth.

Who we are looking for - this position can be located in Kalamazoo, MI, Nashua, NH or New Kensington, PA

Do you possess exceptional organizational skills: able to perform in a fast-paced and dynamic work environment and document progress and activities to better the team?

Are you an analytical problem solver: solid understanding of how to troubleshoot issues even if unfamiliar with the specific applications or services?

Are you metrics driven: keeps score with a desire to continuously improve?

Are you a team player: passion and positive attitude, ability to work as a member of cross-disciplinary teams?

Are you a proficient communicator: good communication skills, both written and verbal?

Are you a self-starter: not expected to know everything, you're comfortable reading the manual or using the Google but also know when to ask for help?

If this sounds like you, apply!

What you get to do

• Address user tickets regarding user hardware, operating system, application software, network connectivity, and cloud services, triaging and escalating as appropriate.
• Conduct troubleshooting in-person and remotely.
• Develop, refine, and provide step-by-step documentation of procedures for fellow IT personnel and end users.
• Proactively ensure on-site systems are functional.
• Procure and provision computers and accounts for new users, de-provisioning and reimaging upon separation and managing computer and license inventories.    
• Assist with high visibility IT project implementations.
• Gain exposure to diverse technologies and co-develop a training plan to build competency in areas of mutual interest. 

What you bring to the Team

• 2+ years' experience supporting end users both in person and remote.
• Experience servicing tickets in a help desk ticketing system.
• Outstanding customer service and communication skills.
• Demonstrable understanding of workstation and user technologies including Windows 10/11, Microsoft 365, and Azure Active Directory through professional experience, certifications, and/or personal projects.
• Experience with MacOS and Intune, preferred.
• Demonstrable understanding of networking concepts and troubleshooting methodologies.
• Ability to work effectively as part of a geographically distributed team.
• Willingness to work occasional evenings and weekends.
• Willingness to travel 10%.

Location Requirements

• Commuting distance to one of these locations and willingness to work in office three days/week:
  • Nashua, NH
  • Kalamazoo, MI
  • New Kensington, PA

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

We want to work with people that reflect the communities in which we operate

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at 617.909.6275.