Customer Service · Full-time · Piedmont, Italy
Rebuy - MSM
ABOUT US
Rebuy is SaaS application that is redefining data-powered shopping experiences with a new breed of personalization and merchandising solutions, which turn intelligence into revenue-generating actions.
We offer onsite solutions, marketing tools and automation, RESTful API, JavaScript Library, and more to help supercharge high-growth brands.
Rebuy is a fully remote company and trusted by some of the fastest growing brands in DTC such as Aviator Nation, Liquid Death, Magic Spoon, Blenders, Laird Superfoods, Primal Kitchen and many more.
We value ownership, self-motivation, and empathy. Each team member plays a significant role in the company, and is helping to shape the future of intelligent commerce. We build strong and lasting partnerships with all of our merchants and partners, provide a safe and fun work environment, and truly love what we do.
ABOUT THE ROLE
Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful. You'll do this through developing strong relationships with your merchants, and helping them with long-term solutions to their biggest roadblocks. Ultimately, you're here to understand their goals, and advise them on the best way to achieve those goals. You'll provide merchants with guidance on best practices, strategies and ideas to help them leverage Rebuy to the max.
RESPONSIBILITIES:
Continually meet with and build relationships with Rebuys largest merchants
Utilize relationship building and data to drive increased product adoption across your book of business
Provide high level insights and knowledge to make sure they're following the latest e-commerce trends
Identify areas of improvement during execution and implementation to guide product development
Ensure customer success by monitoring ROI, periodic account audits, and ongoing recommendations
REQUIREMENTS:
BS degree or equivalent work experience
Minimum 2+ years of relevant work experience in ecommerce, account management, or sales
Experience working with Shopify
Outstanding analytical and strategic problem solving skills
Demonstrated excellence in listening and communication
Ability to empathize and understand merchant requirements
Time-management and organizational skills
Ability to work independently and collaboratively with internal and external teams
Self-motivated, driven, and willing to take ownership and responsibility
Familiarity with ecommerce applications and technology trends
Excited to help shape the future of intelligent commerce and be part of a fast-growing SaaS company
NICE TO HAVES:
Remote work experience
Startup experience
Shopify Scripts experience (Ruby)
BENEFITS
Rebuy is a fully remote company and we provide our employees with everything they need to succeed both professionally and personally.