Troy Shannon

Troy Shannon is a Senior Support Engineer at Recharge Payments since June 2021, acting as a technical point of contact for the company's largest enterprise clients. With expertise in APIs, SQL, and JavaScript, Troy effectively manages client communications to resolve issues and provide feedback. Previously, Troy served as Support Engineer II at Reputation.com, where responsibilities included coordinating numerous client onboarding projects and creatively configuring software products to enhance client satisfaction. Earlier experience includes roles as a Technical Support Specialist and Interaction Analyst, delivering comprehensive software support and system management. Troy holds a Bachelor's degree in Information Technology and a Certificate in Advanced Software Development from the University of Phoenix.