Raúl Homero Collins Gonzalez

Raúl Homero Collins Gonzalez is an accomplished professional with extensive experience in technology support and operations management. Currently serving as Gerente de Soporte a Operaciones y Servicios de Tecnología at Red Ambiental since December 2021, Raúl has previously held key positions at Xpertal Global Services, including roles as Gerente de Gestión de Cambios and Gerente de Procesos y Mejora Continua, where over 300 changes were managed annually, enhancing financial service processes through digital transformation. Raúl's career also includes significant contributions to the development of service models and optimization solutions at organizations like Xpertal, ScottMadden, and FEMSA, with a strong foundation in ITIL methodologies. Raúl holds a Master's degree in Computer Science with a specialization in Telecommunications from Universidad Autónoma de Nuevo León and multiple certifications in finance and network management.