Diane Gomez

Diane Gomez has a diverse work experience spanning multiple roles in customer support and technical services. Diane has served as the Director of Product Support at Red Canary since 2020. Prior to that, they worked as a Regional Customer Care Manager at Temenos from 2019 to 2020. Diane has also held positions such as Director of Technical Services & Support at Kapost from 2016 to 2019, Head of Support, Ops, and Customer On-Boarding at Webscale Networks in 2015, and Director of Technical Support at Dātu Health in 2015.

Before transitioning to these leadership roles, Diane gained experience at Rally Software as the Director Of Customer Support Operations where they converted the start-up model of support to defined best practices for SaaS application. Diane also held the role of Application Support Manager at McKesson Corp. from 2004 to 2012, providing tactical leadership to a team of support analysts and collaborating on strategic leadership with other support managers.

Beginning their career, they worked as a Support Manager at Requisite Technology from 1999 to 2004, providing technical support to worldwide customers and managing a team of support engineers. Diane gained software development experience as a Software Engineer/Manager at USA Global Link from 1998 to 1999, and as a Database Analyst at National Demographics & Lifestyles - R.L. Polk & Co from 1995 to 1998.

Overall, Diane Gomez's work experience demonstrates their expertise in customer support, technical services, and leadership roles throughout various industries and organizations.

Diane Gomez holds a Bachelor of Science degree in Business/Info Systems from Colorado State University. Diane also has additional certifications as a Certified Scrum Master from Scrum Alliance and as a Certified Support Manager from Service Strategies.