Rachel Burton is a seasoned professional currently serving as a CX Data Analyst at Red River since June 2016, where responsibilities include providing analytics and insights to enhance customer service across multiple teams. Previous positions at Red River include Workforce Development Manager and Administrator, focusing on employee development and workforce training programs. Early career roles as a Customer Success Manager and Technical Service Engineer involved optimizing client relationships and providing technical support. Additionally, Rachel has experience in academic support roles at SUNY Cortland, and customer service at Best Buy. Rachel holds a Bachelor's Degree in Mathematics with a minor in Computer Applications from the State University of New York Cortland.
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