Akbar Rachman Hakim

Akbar Rachman Hakim is a seasoned CRM professional with extensive experience in marketing and customer relationship management. Currently serving as CRM Manager at RedDoorz since November 2021, Akbar oversees email and push marketing campaigns, focusing on user communication to optimize traffic and bookings. Prior to this role, Akbar worked as CRM Operation & Campaign Manager at Kanmo Group, managing customer loyalty operations and issue resolution. Previous positions include CRM & Analyst at PT Matahari Department Store Tbk and CRM Specialist at aCommerce, where responsibilities encompassed email campaign development and CRM application management. Akbar's career began in graphic design, holding roles at OLX.co.id, tokobagus.com, and Harian Seputar Indonesia, demonstrating a robust background in design and user experience. Akbar holds a degree from Politeknik Negeri Jakarta, earned between 2006 and 2009.