Alexey Smolyanyy

Director, Enterprise Customer Success Americas at Redis Labs

Alexey Smolyanyy has a diverse work experience spanning multiple companies and roles. At Redis, they currently hold the position of Director, Enterprise Customer Success Americas. Alexey previously served as the Manager of Enterprise Customer Success Americas and America's Enterprise Customer Success Lead before taking on their current role. Prior to Redis, Alexey worked at Amdocs as the Director, Strategic Accounts Support and Line Manager. Alexey also has a significant tenure at Comverse, where they held various positions such as Director, BSS Support Platform, Team Leader of Global BSS Support, Senior Support Engineer, Continuous Engineering, Global BSS Support, Team Leader, and Customer Support Engineer. At Comverse, they made notable achievements such as reducing the legacy service requests backlog and defining metrics for performance measurement. Overall, Alexey Smolyanyy has a wealth of experience in customer success, support, and management roles.

Alexey Smolyanyy received a Master's degree in Computer Science from Kuban State University of Technology (KubSUT) from 1994 to 2000. Additionally, they have obtained several certifications in Redis-related topics from Redis Labs, including Redis Security, Redis Streams, RediSearch, and Introduction to Redis Data Structures. The exact years of certification completion are not provided.

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Previous companies

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Timeline

  • Director, Enterprise Customer Success Americas

    August, 2021 - present

  • Manager Of Enterprise Customer Success Americas

    March, 2021

  • America's Enterprise Customer Success Lead

    September, 2020

  • Enterprise Technical Account Manager

    October, 2019

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