Thomas Gappmayer

Thomas Gappmayer has over 10 years of professional experience in product management, client services, implementation coordination, customer experience, education outreach, conservation, and monitoring & evaluation. Most recently, they have been a Senior Product Manager at RedShelf since 2021. Prior to that, they were a Manager of Product and Client Services at Willo Labs from 2018 to 2021. From 2015 to 2018, they were an Implementation Coordinator at Sidewalk, Inc., where they developed and executed a streamlined implementation process to onboard over 75 new clients in a single year, reduced working time to live for implementations from more than 120 days down to under 30 days, and created a project tracking and reporting tool. From 2014 to 2015, they were a Senior Customer Experience Specialist and Education Outreach Coordinator at Lucid Software Inc., where they managed an inbound ticket queue of 300 tickets/week with a 98% average customer satisfaction score. From 2010 to 2011, they were a Student Conservator at BYU Harold B. Lee Library Special Collections, where they oversaw the treatment of rare books and manuscripts, supervised other students in the conservation of library materials, studied complex conservation treatments and practiced these treatments on both models and archival pieces. Finally, they were a Monitoring & Evaluation at HELP International from 2011 to 2014.

Thomas Gappmayer obtained a Bachelor of Arts degree in Portuguese Linguistics from Brigham Young University in 2013. In 2021, they earned a Pragmatic Certified Product Manager certification from the Pragmatic Institute.