Vanda Shvedova

Vanda Shvedova has work experience in the field of IT customer support. Vanda worked as a Head Of Customer Care at RedTrack.io from 2018. Prior to that, they were employed at EPAM Systems as a Service Desk Specialist from 2015 to 2018. In this role, they were responsible for processing IT service requests, troubleshooting issues remotely, mentoring junior team members, and improving existing workflows. Vanda also gained experience in using various tools and applications such as HP Asset Manager, the Atlassian suite, and internal project management tools.

Vanda Shvedova obtained their Bachelor's degree in Language Interpretation and Translation from Minsk State Linguistic University, where they studied from 2008 to 2013.