Hannah Fuller

Hannah Fuller has extensive experience in customer care and operations leadership at British Airways since September 2013, currently serving as the Head of Customer Care - Business Performance, where a transformational strategy is being delivered. Previous roles include Head of Innovation - Customer Care, Interim Head of Global Operations - Engagement Centres, and Senior Strategy Manager, among others, contributing to operational success and customer experience enhancement. Before British Airways, Hannah held positions at HunterRoberts Consulting and Xerox, with a strong foundation in marketing and events management. Hannah holds a BSc (Hons) in International Business from Loughborough University and has demonstrated a commitment to developing motivated service-oriented teams across various roles.