Brand Management Associate

In-Office position:

Required to work from the office 5 days per week

OVERVIEW: 

• Serve as a primary point of contact for brand partners, providing timely and personalized support to address inquiries, concerns, and feedback related to the brand and its offerings.

• Build and nurture strong relationships with customers, striving to exceed their expectations and deliver a seamless brand experience at every touchpoint.

• Collaborate with the marketing and product teams to ensure consistent messaging and brand alignment across all customer-facing channels.

• Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement, and proactively share insights with relevant teams.

• Assist in the development and implementation of customer engagement strategies, such as loyalty programs, referral initiatives, and personalized communications.

• Conduct market research and competitor analysis to understand customer preferences and market trends, contributing to brand positioning and strategy.

• Prepare regular reports on customer satisfaction metrics, retention rates, and brand performance, presenting findings to relevant stakeholders.

• Provide documentation support for relevant procedures, and initiatives for the business - to include:

  • Collating relevant brand reports and review templates
  • Coordinating weekly touch points with brand partners
  • Assist with Menu management and relevant brand updates as needed

• Responsible for the administration of the Brands Team business unit

KEY SKILLS: 

• Strong organizational and project management capabilities; strong ability in business support role
• Ability to cross-departmentally coordinate; strong skills in working with people
• Ability to evaluate and consider business risk
• Experience in account management is a plus, but creative thinking and an entrepreneurial/self-starter attitude is a must
• Effectiveness in time management; strong efficiency in communication information to cross-departmental team members at different levels
• Ability to multitask and prioritize tasks in a fast-paced, dynamic environment.
• Positive attitude, adaptable, and a team player, willing to collaborate and contribute to the overall success of the team.
• Ability to handle sensitive business information