Enterprise Customer Success Manager

Company Overview Regrello is a dynamic 40(+)-person startup poised to revolutionize automation within manufacturing and supply chain. With the industry still reliant on outdated communication methods for managing $13T in annual shipments, we are tapping into a $220-billion market opportunity. Our team includes industry veterans from Oracle, Palantir, Apple, Amazon, Microsoft, Amplitude and McKinsey, all skilled in building billion-dollar businesses. We serve major electronics and automotive manufacturers globally and are backed by premier investors such as Andreessen Horowitz, Tiger Global, Mubadala, Bloomberg and Ram Shriram, the first investor in Google.

The Venture In late 2020, Regrello embarked on a mission to transform the global manufacturing industry, which is hindered by inefficient and outdated processes. Our AI-driven platform is designed to eliminate significant inefficiencies in manufacturing operations, offering solutions where others see challenges. Our approach makes it easier to customize manufacturing and supply chain processes, which are typically bogged down by emails and spreadsheets. With a 2-3 year financial runway, we combine the agility of a startup with the stability for long-term growth.

Culture and Compensation Regrello nurtures a customer-centric, product-driven environment, supporting a flexible, hybrid/remote work setup from our bases in the US and Mexico. We aim to attract the best talent in the industry by offering competitive compensation packages, including equity options and comprehensive health benefits.

The Problem We Solve Regrello is reshaping how companies collaborate through a no-code platform that lets businesses easily build and manage their processes. Our platform supports both internal and external collaboration, enhanced by a robust workflow engine. Our advanced AI engine not only makes workflow analysis more efficient but also facilitates human natural language interactions, allowing users to develop solutions tailored to specific customer needs.

You You are customer-obsessed and value being a trusted expert on both the solution and adoption best practices to help the largest manufacturers in the world adopt transformational AI technology. You have a deep curiosity to learn the customers’ unique culture and processes in order to tailor the best possible customer success program for their needs.

We are looking for someone who has:

• 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
• Experience working with and presenting to senior management/executives at clients
• Experience working with a complex business application (ERP and/or MRP preferred)
• Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
• Familiarity with common customer success strategies to drive onboarding and adoption
• Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
• A customer-centric approach to problem solving
• A deep curiosity and passion for learning and leveraging AI technologies
• Confidence in challenging conventions and an independent self-manager

What you will do:

• Own the success of our largest customers and business units in the region
• Lead all aspects of the customer journey including onboarding, training, adoption and value realization
• Be the expert on both the solution and implementation best practices
• Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
• Drive use case expansion and advocacy within our customer base
• Manage and triage customer feedback and issues
• Be the face of Regrello to your customers

What you will get:

• Opportunity to learn, grow and most importantly build the company
• Ability to influence leaders across industries to help drive the adoption of AI-first technology
• Chance to work with a world-class team of manufacturing, supply chain, AI and SaaS experts
• Industry-leading compensation with equity in the company
• Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision
• Flexible remote work from anywhere in the continental US
• Quarterly "on-sites" with the entire company to bring us closer together