Aria Kemp

Aria Kemp has a diverse work experience spanning several industries. Aria currently holds the position of Senior Director of Global Customer Support at Rekor, where they are responsible for establishing a unified customer and technical support team, implementing cross-functional processes, and improving key performance indicators. In their role, they also assess client performance and proposes organizational structures for new programs. Aria is skilled in leading and mentoring management teams and employees, as well as driving continuous improvement and implementing industry best practices.

Prior to their current role, Aria served as the Quality Assurance Program Manager at the DC Department of Employment Services, where they advised senior management on customer service and led the implementation of customer service frameworks and strategies. Aria also held the position of Manager of Customer Care at the National Association for the Education of Young Children, overseeing employee supervision, training, and performance evaluations.

Aria's previous experience includes roles such as Manager of Customer Fulfillment at CHEMTREC, Manager of Application Services at the American Association of Colleges of Osteopathic Medicine, and Senior Recruiter at NRI Staffing. In these positions, they demonstrated their expertise in customer service, staff management, and process improvement.

Earlier in their career, Aria worked as a Random Program Management Supervisor at First Advantage, a Training Coach at BANNER LIFE INS CO, and a Customer Service Representative/Trainer at Duke Energy Corporation. In these roles, they supervised teams, implemented productivity plans, and ensured staff met quality standards.

Overall, Aria Kemp has extensive experience in customer support, program management, and leadership roles. Aria is skilled in driving operational excellence, implementing strategic initiatives, and fostering positive change within organizations.

Aria Kemp attended the University of Maryland Global Campus from 2006 to 2009, but did not obtain a degree or specify a field of study. Prior to that, they attended the University at Buffalo from 1998 to 2000, also without completing a degree. Aria also attended Buffalo State College, although it is unclear when they pursued their studies or if they obtained a degree. Aria'sfield of study at Buffalo State College was Broadcasting/Communication. Aria completed their high school education at City Honors High School, but did not specify any particular field of study or degree obtained.