Rosa’s responsibilities range from coordinating client/vendor/broker meetings, eligibility maintenance, and reports, analyzing data from PBMs, and assisting with audits. She also assists with special projects to organize accurate client data/contacts/plan design information/PBM and third-party vendor information. Previously, she obtained her CCA certification through AHIMA and certification for billing and coding from NHA. After certification, she was employed as a business analyst at multiple PBMs, with responsibility for benefit/network/setup, quality control, testing, audit, drug list maintenance, and copay schedule maintenance. Rosa began her journey as a pharmacy technician for a local SNF/LTC pharmacy about 12 years ago and since then always had an appreciation for the prescription business and process.
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