Leann Baker

Leann Baker has nine years of work experience. Leann began their career in 2009 as a Swing Manager at McDonald's. In 2013, they joined Benco Dental as a Senior Support Specialist, Customer Experience Specialist II, and Customer Service Representative. In 2016, they moved to Regus as an Area Manager and to Bee Healthy Medical Weight Loss as a Marketing Manager. Later that same year, they joined CBC Industries as a Technology and Marketing Manager. In 2019, they began working at Boeing as an Information Technology Product Manager. In 2021, they started their current role as a Product Manager of Software at RemoteLock. In their roles, they have been responsible for assessing external and internal end user needs, performing market research and analyses, suggesting new features to develop for existing products, creating buy-in for the product vision, scoping and prioritizing activities based on business and customer impact, working closely with engineering teams to deliver with quick time-to-market, driving product releases, expanding client base, prospecting and conducting face-to-face calls, negotiating prices, terms of sales and service agreements, improving customer retention, ensuring exceptional client service, tracking departmental output, cultivating strong working relations with other industry executives, driving creative solutions for problems, and answering approximately 180 calls a day.

Leann Baker has a Master's Degree in Business Administration and Management, General from Alvernia University, which they obtained between 2015 and 2017. Leann also holds a Bachelor's Degree in Applied Behavior Analysis from Kaplan University, which they obtained between 2012 and 2014. Her Associate's Degree in Psychology was obtained from Luzerne County Community College between 2009 and 2011. Additionally, they hold several certifications, including Learning Jira Software 7.0-7.4 (2016) from LinkedIn, SQL: Data Reporting and Analysis from LinkedIn, Software Development Life Cycle (SDLC) from LinkedIn, Agile Certified Product Manager and Product Owner Credential (ACPM) from Scaled Agile, Inc., Scrum Master Certified (SMC) from Scaled Agile, Inc., and Google Adwords from Google.