Kristen Royster

Kristen Royster is a skilled product documentation manager with extensive experience in knowledge management and client support. Currently serving as Manager of Product Documentation at Renaissance Learning since October 2021, Kristen leads a team of technical writers while also contributing writing expertise. Prior to this role, Kristen was Knowledge Base Manager at Illuminate Education, Inc. from May 2016 to October 2021, where responsibilities included managing multiple knowledge bases, creating client-facing release notes, and addressing internal requests. Kristen's career also includes positions as Senior Support Specialist and Support Specialist at Illuminate Education, providing timely responses to complex client inquiries. Earlier experience includes serving as a Substitute Teacher at Central School District. Kristen holds a Bachelor's degree in History from California State Polytechnic University-Pomona.