Cloé Tejtelbaum-Tardy

Customer Satisfaction And Management Systems Director at Renault Trucks

Cloé Tejtelbaum-Tardy has extensive work experience in the automotive industry, particularly in customer satisfaction and project management roles.

From 2023 onwards, they served as the Customer Satisfaction and Management Systems Director at Renault Trucks, where they led a team focused on exceeding customer expectations and ensuring seamless communication between customers and the company.

Prior to that, they worked as the Customer Satisfaction Director at Renault Trucks from 2021 to 2023.

Before joining Renault Trucks, Cloé worked at Volvo Group as an Electronics Senior Chief Project Manager Multi-Brands from 2017 to 2020.

Cloé also gained valuable experience at UD Trucks, where they served as the Senior Chief Project Manager and was expatriated in Japan from 2015 to 2017. In this role, they successfully implemented a new electronic architecture and trained local teams on confidentiality management.

Cloé began their career at Volvo Group in 2007, working in various roles including Project Manager, Electronic Back Office Expert, and Altran Consultant, specializing in electronic front office and project management.

Overall, Cloé Tejtelbaum-Tardy's work experience demonstrates their expertise in customer satisfaction, project management, and electronic systems within the automotive industry.

Cloé Tejtelbaum-Tardy has a Master's Degree in Electrical and Electronics Engineering from ECE. Ecole d'ingénieurs. Engineering School, which they obtained between 2003 and 2006. Prior to that, they earned a Bachelor's Degree in Industrial Electronics Technology/Technician from IUT Annecy-Institut universitaire de technologie d'Annecy between 2001 and 2003.

In addition to their formal education, Cloé has obtained several certifications. Cloé is a Customer Experience Specialist (CXS) from CX University, a CXPA Professional Member from the Customer Experience Professionals Association (CXPA), and has completed the "Leading the Organization" course from edX. Cloé has also completed the "Manage a team on a daily basis" course from OpenClassrooms. Furthermore, they hold a Diploma de Español como Lengua Extranjera DELE B1 from Instituto Cervantes and has completed 100 hours of Japanese Course from Interlang. Cloé has achieved a TOEIC score of 905 from the Educational Testing Service (ETS). Lastly, they have obtained the Project Management Professional certification from the Project Management Institute in 2013.

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Timeline

  • Customer Satisfaction And Management Systems Director

    October, 2023 - present

  • Customer Satisfaction Director

    January, 2021