JT

Jenitza T.

Lead IT Service Desk Analyst at Renewable Energy Systems

Jenitza T. has a diverse work experience that spans various industries and roles. Their most recent position was as an IT Service Desk Analyst II at RES, where they proactively learned new products and services and provided guidance and troubleshooting support. Prior to that, they worked as an IT Service Desk Analyst at the same company, creating documentation and training materials.

Before their IT roles, Jenitza was a Serials Assistant - Library Technician II at the University of Colorado Boulder, where they managed bibliographic records and maintained procedure records and databases. Jenitza also worked as a Library Technician I at PAE, providing support through various helpdesk channels and assisting with logistical support for correctional conferences.

Jenitza's earlier experiences include working as a Community Partnerships Coordinator/Intern at Book Harvest, where they coordinated training programs and partnerships for a children's literacy organization. Jenitza was also a Corps Member at JOHNSON SERVICE CORPS, and a Communications Intern at the Rob and Pearl Seymour Center, where they handled administrative responsibilities and organized community events.

In addition, they had roles at LeTourneau University, including English Composition Grader, Owlet Tutor, Achievement Center Worker, and Yearbook Staff. These positions involved tutoring students, assisting with English prewriting and grammar, and contributing to the yearbook production.

Overall, Jenitza T. has demonstrated a strong ability to adapt to different work environments and responsibilities, with a focus on customer service, technical support, and organizational tasks.

Jenitza T.'s education history starts in 2011 and lasts until 2015 when they attended LeTourneau University. During this period, they pursued a Bachelor of Arts (B.A.) degree in English Language and Literature, specializing in General studies.

In addition to their formal education, Jenitza T. has obtained several certifications. In March 2021, they completed the "Programming for Everybody (Getting Started with Python)" course offered by Coursera. In November 2020, they also completed the "Algorithms, Data Collection, and Starting to Code" course through Coursera. Furthermore, in May 2021, they completed the "Introduction to Cybersecurity Course" provided by Codecademy.

More recently, Jenitza T. acquired the "Python Data Structures" certificate from Coursera in March 2021. In May 2022, they attained the "Microsoft Certified: Azure Fundamentals" certification through Microsoft. Finally, in August 2022, they completed the "Technical Writing: Quick Start Guides" course offered by LinkedIn.

Based on the provided information, Jenitza T.'s academic background includes a Bachelor's degree in English Language and Literature, supplemented by various certifications focused on programming, cybersecurity, and technical writing.

Links

Timeline

  • Lead IT Service Desk Analyst

    June 1, 2024 - present

  • IT Service Desk Analyst II

    September, 2022

  • IT Service Desk Analyst

    December, 2021