Daniel Amézquita Talero

Daniel Amézquita Talero has a diverse work experience spanning various roles and industries. Daniel started their career as a Production and Exports Supervisor at C.I. CARIBBEAN WOODS S.A., where they managed inventory control, quality evaluation, and production planning.

Daniel then transitioned to Cultura del Mar, where they served as an Administration and Project Manager for diving. Their responsibilities included creating reporting systems, undertaking inventory and accounts processes, and launching a newsletter on environmental issues and ecotourism.

After that, Daniel joined Sitel as a Customer Support Specialist for Philips products. In this role, they provided customer service via calls and emails, managed technical cases and claims, and collaborated with commercial departments to resolve issues.

Daniel later took on the position of Senior Team Manager at SITEL IBERICA TELESERVICES, where they coordinated a management team at Hewlett Packard Instant Ink Support. Their responsibilities included action planning, monitoring tasks, coaching, and providing feedback to service agents. Daniel also reported operation results to Hewlett Packard and implemented actions to improve performance.

Most recently, Daniel worked at Rentals United as the Business Support & Onboarding Manager. Their responsibilities included collaborating with various departments to optimize processes and provide a great customer experience. Daniel managed first-line support and provided customers with knowledge and tools to increase their booking conversion and revenue.

Daniel Amézquita Talero completed a Posgrado en Ecoturismo y Turismo sostenible at Universitat Autònoma de Barcelona from 2006 to 2007, with a focus on Turismo, ocio y naturaleza. Prior to that, they earned a Grado en Administración y Dirección de Empresas from Universidad Tecnológica de Bolívar, spanning from 1997 to 2002, specializing in Administración y gestión de empresas, general.