Madison Cooper

Madison Cooper is an experienced professional in customer experience and conversational AI, currently serving as a Conversational AI Specialist and Escalation Specialist at Rently since July 2022. Prior to this role, Madison contributed to customer experience at BoltAbout Inc. from June 2021 to July 2022 and worked as a Tax Technician at the California Franchise Tax Board for a brief period in early 2021. Earlier career roles included Delivery Specialist and Server at Olive Garden from November 2017 to January 2021, as well as Barista at Starbucks from January 2015 to November 2017. Madison holds an Associate of Arts degree in Social and Behavioral Science from Sierra College and has also attended Cuesta College.