Joshua Thomas

Joshua Thomas has extensive experience in contact center engineering and technology roles. Their most recent position was as a Contact Center Integrations Engineer at Replicant, starting in November 2021. Prior to that, they founded their own company, Order of The Oracle, in December 2018.

Before joining Replicant, Joshua worked at Presidio as a Senior Contact Center Engineer from March 2021 to November 2021. Joshua worked at Pyramid Consulting, Inc as a Technology Lead from October 2019 to March 2021.

Joshua has also worked at Molina Healthcare as a Sr Contact Center Engineer from March 2015 to May 2019. In this role, they performed extensive ICM and CVP Call Studio scripting, managed call routing databases, and implemented SIP trunks. Joshua also provided support for contact center outages and created custom reports.

Prior to their time at Molina Healthcare, Joshua worked as a Senior Voice Engineer at ServiceMaster in 2014 and as a Senior Contact Center Engineer at GoDaddy in 2014. Joshua also served as the Lead Voice Networking Engineer at CEB, now Gartner, from August 2013 to April 2014. In this role, they were involved in a nationwide multi-site migration and Cisco Unified Communications roll-out, provided support for network/voice issues, and improved deployment procedures.

Overall, Joshua Thomas has a strong background in contact center engineering, technology leadership, and entrepreneurship.

Joshua Thomas completed their education at the University of the People from 2020 to 2024, obtaining a Bachelor of Science degree in Computer Science. Prior to that, they attended Marymount University from 2008 to 2012, although the degree obtained from that institution is not specified. During their time at Marymount University, their field of study was Computer Science.