Diana Pereira

Diana P. has a diverse and extensive work experience. Diana began their career in 2006 as an Airbnb Hostess at La Casa del Turix, where they managed a Bed & Breakfast along with their mother. In 2013, they became a Coordinator for International Relations at the Estate Government of Yucatan. In 2015, Diana P. took on the role of Junior Administrator at Versatil Punto Com, where they developed a system to improve inventory handling. Diana then became a Freelance Translator at KickFactory in 2016. In 2019, Diana P. worked as a Team Lead at HoloAsh, Inc., where they listened attentively to caller needs to ensure a positive customer experience. Diana then became a Customer Support Specialist at Clipwire Games, where they delivered sustainable improvements to overall customer service levels. In 2020, Diana P. took on the role of Administrative Coordinator at 117-Degrees, Inc., where they maintained detailed administrative, procedural processes to improve accuracy and efficiency. Finally, in 2021, Diana P. became a Customer Support Representative at Piktochart, where they answered product and service questions and offered information on related products and services. Diana is currently working as a Support Specialist at Replit.

Diana P. holds a Bachelor of Arts in International Business from Universidad Anáhuac. Diana also has obtained several certifications from LinkedIn in 2017, including Building Self-Confidence, Customer Retention, Customer Service Foundations, Customer Service Leadership, Customer Service: Creating Customer Value, Embracing Change, Innovative Customer Service Techniques, Leading a Customer-Centric Culture, Making Decisions, Managing Customer Expectations for Managers, Managing Your Time, and Quick Fixes for Poor Customer Service.