Matthew Patchett

Matthew Patchett is an experienced customer experience professional with a diverse background spanning multiple industries. Currently serving as a Senior Customer Experience Strategist at Reputation since October 2021, Matthew translates feedback into actionable insights. Prior roles include Customer Engagement Manager at Smart DCC, where focus was on enhancing connectivity through smart meter infrastructure. At Volkswagen Group UK Ltd, Matthew held various positions including Customer Satisfaction Development Manager and Project Manager, contributing significantly to customer satisfaction initiatives and performance analysis. Earlier experiences include project management at Carter & Carter Group PLC and leading a claims team at Pearl Assurance Public Limited Company. Matthew's career reflects a robust proficiency in customer engagement, performance analysis, and strategic development.