Pablo Palma Everall

Pablo Palma Everall has a diverse work experience spanning various roles and industries.

Beginning in 2006, they served as an IT Manager at Cooperativa Tungurahua Financial Company until 2007.

From 2007 to 2010, Pablo worked as a Quality Advisor Manager at [24]7, where they were responsible for ensuring high-quality customer service through call evaluations, coaching, and feedback. Pablo also conducted calibration meetings and developed strategies for enhancing the customer experience.

From 2010 to 2016, Pablo worked at Hunter Warfield as a Client Services Manager, leading a high-performing team that consistently exceeded business expectations. Pablo implemented strategies to streamline operations, increase efficiency, and improve customer satisfaction. Pablo also utilized technology to automate procedures and allocate resources effectively.

In 2016, Pablo joined Puma Energy as a Customer Service Center Manager. Pablo implemented LEAN methods to revamp operations, resulting in cost savings, improved service delivery times, and reduced errors. Pablo also implemented a customer service program and created new roles that further improved company image and reduced incidents.

Since 2017, Pablo has been working at Resident Interface. Pablo initially served as a Client Support Manager, responsible for transitioning and deploying the Account Management department. Pablo focused on logistics, strategic planning, hiring, and development. In their subsequent roles as Shared Services Manager and Senior Manager, Shared Services, Pablo continued to ensure high-quality client delivery while also building and maintaining customer relationships and bringing in new business. Pablo is currently serving as the Director of Business Development.

Pablo Palma Everall obtained a Bachelor of Business Administration (BBA) degree from Universidad Galileo, where they studied administration and general business management from 2014 to 2018. In 2017, they also completed a course in Emotional Intelligence and Leadership at the Camara de Industria de Guatemala, further enhancing their knowledge in administration and management. Additionally, in the same year, they completed a course called "Lessons of the mouse (Disney Culture)" at Cervantes, focusing on administration and management within the context of Disney. Prior to their university education, from 2005 to 2006, Pablo Palma Everall attended InfoRed and pursued studies as an IT Specialist. Furthermore, in 2003 and 2004, they completed high school at Liceo Guatemala, with a focus on computer science.

In terms of additional certifications, Pablo Palma Everall has obtained several valuable credentials. Pablo earned an EF SET English Certificate with a score of 94 out of 100, indicating a proficient level of English language skills. Pablo also completed various LinkedIn courses, including "Building Customer Loyalty," "Sales Forecasting," "Sales: Analytics-Driven Storytelling," "Liderazgo con innovación," "Inspirational Leadership Skills: Practical Motivational Leadership," "Customer Experience: Journey Mapping," "Customer Retention," "Strategic Thinking," "Take a More Creative Approach to Problem-Solving," "Leading with Emotional Intelligence," and "Innovative Customer Service Techniques." The specific years of completion for these certifications range from 2018 to 2022.

It is worth noting that no information regarding the obtained month is available for the various LinkedIn certifications.