Alejandra Puente Elizondo

Alejandra Puente Elizondo is a seasoned professional in customer service and technical support, currently serving as Customer Service Manager and Technical Support Supervisor at Resideo since November 2018, overseeing a team of 33 to ensure performance metrics are met for comfort product support across North America. Previously, Alejandra held various roles at Honeywell, including Technical Support Trainer, where curriculum development and performance monitoring were key responsibilities. Alejandra's career also includes experience as an Academic Coordinator and English Teacher at ESCUELA BANCARIA Y COMERCIAL and ITESM, reflecting a strong background in education and training. Alejandra holds a Bachelor of Arts in Liberal Arts and Sciences from Tecnológico de Monterrey and an MBA in Finance from Universidad Tecmilenio.