Ma. Rencelle Ballon

Ma. Rencelle Ballon has a diverse range of work experiences in customer support, content writing, technical support, recruitment, and IT technical assistance. Ma. Rencelle is currently working as a Customer Support representative at ResMan Property Management Software since November 2022.

Before that, they worked at Concentrix as a Content Writer from April 2021 to November 2022, creating and updating articles for QuickBooks Desktop, Online, and Commerce, conducting research, and using QuickBooks to replicate steps.

Prior to that, they had multiple roles at Concentrix, including Customer Service POC/Back office and Techlead Assistant/Customer Service POC for QuickBooks Canada and QuickBooks US respectively. Ma. Rencelle also served as a Technical Support Professional II, assisting customers with their accounting and QuickBooks concerns on both MAC and Windows platforms from October 2014 to November 2017.

Ma. Rencelle had a brief stint as a Technical Support Representative L2 for the Verizon Account at Alorica from December 2013 to October 2014.

Ma. Rencelle also worked at SYSGEN RPO as a Technical Recruiter I and Recruitment Clerk, where they assisted with recruitment and administrative functions from September 2011 to June 2013.

Their earliest work experience was as an IT Technical Assistant (OJT) at M318 Advance Technology Solutions Inc. from November 2010 to March 2011, where they provided computer support services, including reformatting computers, installing operating systems and applications, and troubleshooting hardware problems.

Overall, Ma. Rencelle Ballon has gained expertise in customer support, content writing, technical assistance, and recruitment throughout their career.

Ma. Rencelle Ballon attended Lyceum of the Philippines University-Batangas from 2007 to 2011, where they obtained a Bachelor of Science degree in Information Technology.