GM

Graham McDonough

Director Of Customer Success at Resolve Systems

Graham McDonough has a diverse and extensive work experience spanning over two decades. Graham began their career at BTCellnet in 1998 as a Voice Messaging Platform Manager, where they were responsible for service design and technical management of messaging systems. In 1999, they joined Nortel Networks as a Technical Architect, delivering Telco Network Management solutions and evaluating 3rd party vendor solutions. McDonough then worked at Invocom Ltd as a Technical Acceptance Prime, leading the technical acceptance of Cable & Wireless's global OSS Network Management Solution.

From 2002 to 2004, McDonough worked at Hutchison 3G as the OSS Infrastructure Delivery Manager, overseeing the delivery and integration of OSS systems infrastructure and developing end-to-end service monitoring tools. Graham then joined Systems Mechanics Ltd as a Senior Project Manager from 2005 to 2008.

In 2008, McDonough joined Alcatel-Lucent as a Solution Release Manager, responsible for the release and integration of solutions. From 2010 to 2013, they worked at Aricent Group (Vodafone) as a Senior Project Manager and Programme Manager. Graham also worked at Vodafone as a Senior Project Manager from 2013 to 2016.

In 2016, McDonough joined Innogy UK Ltd as a Programme Manager, overseeing projects and contract work. Graham then joined Resolve Systems in 2017. In this company, they initially worked as a Project Manager (Contract), leading project governance and delivery activities. Later, they transitioned into the role of Customer Success Manager, taking ownership of customer relationships and implementing success plans to drive high levels of satisfaction and mutual success.

Throughout their career, McDonough has demonstrated their ability to lead and collaborate with cross-functional teams, deliver successful outcomes, and improve the customer experience. Graham'sexperience covers a wide range of industries and responsibilities, making him a valuable asset in any organization.

From 1980 to 1986, Graham McDonough attended Clough Hall. No information is available regarding their degree or field of study during this time.

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