Customer Service Representative

Resource Innovations is seeking a Remote Customer Service Representative to join our growing team. As a Customer Service Representative with Resource Innovations, you will utilize your interpersonal skills to assist customers in achieving their energy saving goals.

We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike.  The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures.  The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

Duties and Responsibilities:

• Maintains customer confidentiality at all times in accordance with established client policies and procedures.
• Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
• Supports customers in making educated decisions about their energy usage, including a light level of technical support for products sold.
• Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
• Produces and maintains documents for the warehouse and office using Excel and other applications.
• Other duties as assigned.