Sze Hui Tan

Sze Hui Tan has worked in various roles in the past 12 years. In 2009, they were a QA Intern at Desa Southern Food Products Sdn Bhd, where they assisted with documentation of ISO 22000, HACCP, GMP, and Halal documents, as well as quality control of food processing and handling. In 2011, they were an International Volunteer at Taitung District, where they assisted local guides with providing information and guiding in English, as well as cultural exchange with local residents. From 2012 to 2014, they were a Nutritionist cum Customer Service Officer at Marie France Bodyline, where they advised and designed specific slimming diets according to clients' needs, prepared leaflets and diets, handled incoming calls and enquiries, and handled documentation and Navision system. From 2014 to 2016, they were a CRM Executive at TRN Marketing Sdn Bhd, where they were involved in digital marketing and eCommerce business setup, worked closely with internal and external stakeholders to achieve monthly eCommerce Sales target, and planned and executed social media plans. From 2016 to 2018, they were an Online Sales Specialist at ONI Global Sdn Bhd, where they doubled business revenue in the first three months with existing marketing and business strategy, improvised the end to end process and methods for eCommerce business and operation, and worked closely with internal and external stakeholders for brand awareness, business and sales targets and digital marketing exposure. From 2018 to 2021, they were an Account Manager and Seller Experience Transformation Teammate at eBay, where they managed high value clients from Malaysia, Singapore and Philippines, provided customized business and operation strategy in United States, United Kingdom, Australia, Germany, France, Italy and Spain, and worked closely with regional stakeholders to troubleshoot clients' accounts. Finally, from 2021 to 2022, they were a Key Account Manager at Janio Asia, where they managed top client profiles in Malaysia, Singapore and Turkey, increased client retention rate to 95%, and provided business strategy and advice to expand clients' business and/or territories.

Sze Hui Tan obtained a degree in Foods, Nutrition, and Wellness Studies, General from the National University of Malaysia between 2007 and 2011. Since then, Tan has obtained 15 certifications from LinkedIn, including Sales: Customer Success, Be the Manager Who Fights for Their Team, Turning Boring Presentations into Engaging Training with Video, Metaverse and NFTs for Marketing, Operational Excellence Foundations, Six Sigma Foundations, Learning Notion, You Need a Career Development Plan, Business Analysis Foundations, Create a Go-to-Market Plan, How to Create a Career You Love, Key Account Management, What Is Business Analysis?, Speaking Confidently and Effectively, Marketing on Instagram, and Working with Difficult People.